Terms of
Service
These terms govern your use of Synthire's platform and services. By using Synthire, you agree to these terms. If you don't agree, please don't use our services.
TABLE OF CONTENTS
COMPLIANCE INQUIRIES
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Acceptance of Terms
By accessing or using Synthire ("the Service"), you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users, including those on free trials, paid plans, and Enterprise agreements. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
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Description of Services
Synthire is an AI-powered customer support automation platform that resolves support tickets autonomously across multiple channels including chat, email, voice, WhatsApp, and SMS. The Service integrates with third-party platforms such as Zendesk, Salesforce, HubSpot, Shopify, and others as listed in our integrations documentation.
The specific features available to you depend on the plan you have subscribed to. Synthire reserves the right to modify, suspend, or discontinue any feature of the Service at any time, with reasonable notice provided where practicable.
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Account Registration
To use Synthire, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
To use Synthire, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must notify Synthire immediately at security@synthire.com if you suspect any unauthorized access to your account. Synthire will not be liable for any loss or damage arising from your failure to comply with this obligation.
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Subscription & Billing
# Plans and Pricing
Synthire offers subscription plans as described on our Pricing page. All prices are in USD and exclude applicable taxes unless otherwise stated. Synthire reserves the right to change pricing with 30 days' written notice.
# Per-Resolution Billing
Usage is billed per resolution — defined as any ticket closed by Synthire without human intervention. Resolutions are counted at the end of each billing cycle. Overage fees apply as described in your plan.
# Free Trial
New accounts may be eligible for a 14-day free trial. No credit card is required to start a trial. At the end of the trial period, continued use requires a paid subscription.
# Cancellation
You may cancel your subscription at any time from your account settings. Cancellations take effect at the end of the current billing cycle. No refunds are issued for unused portions of a billing period, except where required by law.
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Acceptable Use
You agree not to use the Service to: (a) violate any applicable law or regulation; (b) transmit any harmful, offensive, or unlawful content; (c) interfere with or disrupt the integrity or performance of the Service; (d) attempt to gain unauthorized access to any part of the Service or its related systems; (e) use the Service to process data in violation of applicable data protection laws.
Synthire reserves the right to suspend or terminate accounts that violate these terms without prior notice.
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Data & Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your data as described in our Privacy Policy.
For customers subject to GDPR, HIPAA, or other data protection regulations, Synthire offers a Data Processing Agreement (DPA) and, where applicable, a Business Associate Agreement (BAA). Contact compliance@synthire.com to request these documents.
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Intellectual Property
Synthire and its licensors retain all intellectual property rights in the Service, including but not limited to the resolution engine, intent detection models, and all associated software. Nothing in these Terms grants you any right to use Synthire's trademarks, logos, or brand elements without prior written consent.
You retain all rights to your data. By using the Service, you grant Synthire a limited license to process your data solely for the purpose of providing and improving the Service.
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Limitation of Liability
To the maximum extent permitted by applicable law, Synthire shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of revenue, data, or business — arising from your use of or inability to use the Service.
Synthire's total aggregate liability for any claim arising from these Terms or the Service shall not exceed the total fees paid by you in the 12 months preceding the claim.
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Termination
Either party may terminate these Terms at any time. Synthire may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay applicable fees, or engage in conduct that poses a risk to other users or the platform.
Upon termination, your right to use the Service ceases immediately. You may export your data within 30 days of termination. After this period, your data will be permanently deleted in accordance with our data retention policy.
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Changes to Terms
Synthire may update these Terms from time to time. We will notify you of material changes via email or a prominent notice in the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
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Contact
For questions about these Terms, contact us at legal@synthire.com or write to:
Synthire, Inc.
Legal Department
548 Market St, Suite 48210
San Francisco, CA 94104
United States
Direct legal dispatch: legal@synthire.com
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